Refund Policy
Returns and Refunds
STORCUBE is committed to offering a return service to all customers. Currently, returns are possible in the country of purchase.
If the item was purchased from an official STORCUBE store, you are entitled to a return or refund.
If this item was purchased from a STORCUBE retailer, the retailer's policies may apply. Please contact your retailer for more information.
Return and refund policies may vary depending on local laws and regulations.
cancel order
Customers can request a full refund via email to the official STORCUBE store within 24 hours of placing the order.
Please note that if you request a refund 24 hours after placing your order and before it is shipped, we will charge a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users and 3.3% for Klarna users). ).
Cancellations are no longer possible after 30 days from the date of shipment of the order.
Product received lost/damaged
If a product is not delivered or is lost, please contact us immediately.
If you receive a damaged product or an incorrect or incomplete product, please contact us immediately and provide video and/or photo evidence.
30 day money back guarantee
If you are dissatisfied with a product for reasons other than quality within 30 days of purchase, you are entitled to a refund if you return the product in its complete, unused original packaging, but you will be required to pay double the shipping costs for the following two options:
1. STORCUBE CUSTOMER SERVICE RMA
Return shipping costs will be deducted from the refund once the item has been received at the STORCUBE warehouse and confirmed as valid.
2. The costs for the outward and return journey are at your expense
For return details, please contact STORCUBE customer service.
A full refund is not possible if more than 30 days have passed since purchase.
If you refuse shipment, double shipping costs will be deducted from the original payment.
NOTE: We reserve the right to refuse the return of used products.
Return process
Please contact STORCUBE customer service for assistance with the return process and provide proof of purchase and an RMA (Return Material Authorization) number.
Please follow the instructions in the STORCUBE Service Manual to properly package and safely return your product.
refund
In case of quality issues, refunds are available under the 30-day money-back guarantee.
In case of quality problems, a partial refund is possible after 30 days of purchase, depending on the age of the device.
Refunds will be processed within 14 business days of the product being returned to the STORCUBE warehouse and a refund notification will be sent to the customer's email address.
NOTE: If you do not receive your refund within 14 business days, please contact us.
contact us:
Email: support@storcubepower.com
Phone:
+86 18665333443
* STORCUBE reserves the right to make changes and final interpretation.
STORCUBE is committed to offering a return service to all customers. Currently, returns are possible in the country of purchase.
If the item was purchased from an official STORCUBE store, you are entitled to a return or refund.
If this item was purchased from a STORCUBE retailer, the retailer's policies may apply. Please contact your retailer for more information.
Return and refund policies may vary depending on local laws and regulations.
cancel order
Customers can request a full refund via email to the official STORCUBE store within 24 hours of placing the order.
Please note that if you request a refund 24 hours after placing your order and before it is shipped, we will charge a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users and 3.3% for Klarna users). ).
Cancellations are no longer possible after 30 days from the date of shipment of the order.
Product received lost/damaged
If a product is not delivered or is lost, please contact us immediately.
If you receive a damaged product or an incorrect or incomplete product, please contact us immediately and provide video and/or photo evidence.
30 day money back guarantee
If you are dissatisfied with a product for reasons other than quality within 30 days of purchase, you are entitled to a refund if you return the product in its complete, unused original packaging, but you will be required to pay double the shipping costs for the following two options:
1. STORCUBE CUSTOMER SERVICE RMA
Return shipping costs will be deducted from the refund once the item has been received at the STORCUBE warehouse and confirmed as valid.
2. The costs for the outward and return journey are at your expense
For return details, please contact STORCUBE customer service.
A full refund is not possible if more than 30 days have passed since purchase.
If you refuse shipment, double shipping costs will be deducted from the original payment.
NOTE: We reserve the right to refuse the return of used products.
Return process
Please contact STORCUBE customer service for assistance with the return process and provide proof of purchase and an RMA (Return Material Authorization) number.
Please follow the instructions in the STORCUBE Service Manual to properly package and safely return your product.
refund
In case of quality issues, refunds are available under the 30-day money-back guarantee.
In case of quality problems, a partial refund is possible after 30 days of purchase, depending on the age of the device.
Refunds will be processed within 14 business days of the product being returned to the STORCUBE warehouse and a refund notification will be sent to the customer's email address.
NOTE: If you do not receive your refund within 14 business days, please contact us.
contact us:
Email: support@storcubepower.com
Phone:
+86 18665333443
* STORCUBE reserves the right to make changes and final interpretation.